I am a ServiceNow Certified System Administrator. ServiceNow is a cloud platform that meets Information Technology Service Management (ITSM) needs and is built with ITIL best practices in mind. ITIL is the Information Technology Infrastructure Library, a set of publications describing service management through five core disciplines: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. I am certified in ITIL Foundation v3 and am working towards my ServiceNow Application Developer certification. See my Service Portal to interact with my ServiceNow Developer instance.
Amazon AWS is the world's largest cloud platform which holds 45% of the public cloud market share followed by Microsoft, IBM, Google, and Salesforce. I am working towards my Amazon Developer Associate certification. I currently use AWS IAM, Route 53, S3, and SNS.
I am learning about the Salesforce cloud platform through VetForce. I have prior experience with Customer Relationship Management (CRM) systems setup, configuration, and migration using Lotus Notes CRM and SugarCRM. I am impressed by the company's growth over the past 18 years, including the annual Dreamforce conference and Trailhead learning platform.
I completed one year in the Master in Software Engineering program (GPA 3.0) at The University of Texas at Austin, where I completed coursework in Requirements Engineering, Software Architectures, Distributed Systems, Introduction to Data Mining, and Software Systems Project Management.