I am combining my experience in Customer Service, Marketing, and Software Development to create a platform called CustomerStrategy.design. I will explore use cases, customer profiles, creative problem solving, hypothesis testing, technology, and data analysis and visualization surrounding customer development for emerging business problems and opportunities.
I am a ServiceNow Certified System Administrator. ServiceNow is a platform for IT Service Management (ITSM) built with ITIL best practices in mind. ITIL is the Information Technology Infrastructure Library, a set of publications describing service management through five core disciplines: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. I am also certified in ITIL Foundation v3.
I am training through VetForce self-paced training as a Salesforce Developer. I have prior experience with Customer Relationship Management (CRM) systems setup, configuration, and migration using Lotus Notes CRM and SugarCRM. I am excited about the endless improvement opportunities within the Salesforce ecosystem to improve business processes.
I completed one year in the Master in Software Engineering program (GPA 3.0) at The University of Texas at Austin, where I completed coursework in Requirements Engineering, Software Architectures, Distributed Systems, Introduction to Data Mining, and Software Systems Project Management.