I am a ServiceNow Certified System Administrator. ServiceNow is an enterprise cloud platform that meets Information Technology Service Management (ITSM) needs and is built with ITIL best practices in mind. ITIL is the Information Technology Infrastructure Library, a set of publications describing service management through five core disciplines: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. I am certified as a ServiceNow Certified System Administration, in ITIL Foundation v3 and I am working towards my ServiceNow Application Developer certification in summer 2017. See my Service Portal to interact with my ServiceNow Developer instance built in Angular.
Amazon AWS is the world's largest cloud platform which holds 45% of the public cloud market share followed by Microsoft, IBM, Google, and Salesforce. I am working towards my Amazon Solutions Architect and Developer Associate certifications through courses on Udemy. I currently use AWS IAM, Route 53, S3, and SNS for my websites.
I am learning about the Salesforce cloud platform through VetForce. I have prior experience with legacy Customer Relationship Management (CRM) systems through setup, configuration, and migration with Lotus Notes CRM and SugarCRM. I am impressed by the growth of Salesforce over the last 18 years, the annual Dreamforce conference (which I attended in 2016) and the Trailhead learning platform.
I completed one year in the Master in Software Engineering program (GPA 3.0) at The University of Texas at Austin, where I completed coursework in Requirements Engineering, Software Architectures, Distributed Systems, Introduction to Data Mining, and Software Systems Project Management.
I hold a US Amateur Radio General Class license for Emergency Preparedness and as a hobby. My call sign is KM6DCI. I am interested in exploring Software Defined Radio (SDR) and frequently listen to and have checked into the Bay Net repeater system. I am currently experimenting with my Arduino Mega 2560 microcontroller with projects relating to amateur radio (often at Hacker Dojo).