Customer Development

I am combining my experience in Customer Service, Marketing, and Software Development to create a platform called I will explore use cases, customer profiles, creative problem solving, hypothesis testing, technology, and data analysis and visualization surrounding customer development for emerging business problems and opportunities.

ServiceNow Administration

I am a ServiceNow Certified System Administrator. ServiceNow is a platform for IT Service Management (ITSM) built with ITIL best practices in mind. ITIL is the Information Technology Infrastructure Library, a set of publications describing service management through five core disciplines: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. I am also certified in ITIL Foundation v3.

Salesforce Administration and Development

I am training through VetForce self-paced training as a Salesforce Developer. I have prior experience with Customer Relationship Management (CRM) systems setup, configuration, and migration using Lotus Notes CRM and SugarCRM. I am excited about the endless improvement opportunities within the Salesforce ecosystem to improve business processes.

Web Development

Using JavaScript, I am learning Node.js and React.js. I am learning Django to apply Python to both web application development and data analysis. I work with HTML5, CSS, Javascript, Python, MySQL, mongoDB, Postgres, Git, and Heroku.

Software Engineering

I completed one year in the Master in Software Engineering program (GPA 3.0) at The University of Texas at Austin, where I completed coursework in Requirements Engineering, Software Architectures, Distributed Systems, Introduction to Data Mining, and Software Systems Project Management.


Car Mileage/Maintenance Log System (Software Architectures), Slides
Vehicle Identification Image Recognition (Data Mining), Paper Slides

Amateur Radio

I am a licensed American Radio Relay League (ARRL) Technician for Emergency Preparedness and as a hobby. My call sign is KM6DCI. I am interested in exploring Software Defined Radio (SDR) and frequently listen to and have checked into the Bay Net repeater system.

Enjoying my new amateur radio. #amateurradio #km6dci #sf

A photo posted by Andy Cary (@acary1) on